At Gotsolekick, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, we offer a Free Return Service to make the process as easy and hassle-free as possible. Here’s how you can return your items:
Step-by-Step Guide to Returning Your Items
- Check Your Return Window
Returns are accepted within 30 days of receiving your order. Make sure to initiate the return within this period for eligibility. - Prepare Your Item
Ensure that the item is in its original condition—unused, unworn, and with all tags and packaging intact. Please note that items returned without the original packaging may not be accepted. - Request Your Return
Visit our Returns Page and fill out the simple return request form. You’ll need your order number and email address associated with the purchase. - Print Your Return Label
After submitting your return request, we’ll send you a free return shipping label via email. Simply print the label and attach it securely to your return package. - Ship Your Return
Drop off the package at your nearest shipping carrier (USPS, UPS, or FedEx). You can use any of these carriers for free returns. - Track Your Return
Once your return is processed, you’ll receive a confirmation email. You can also track your return status through your GotSoleKick account. - Receive Your Refund
Once we receive your returned item, we’ll inspect it and process your refund. You’ll receive your refund via the original payment method within 5-7 business days.
Important Notes:
- Free Return Eligibility: Our free return service is available for customers within the United States.
- Return Condition: Items must be unworn, unused, and in their original packaging. Returns that do not meet these conditions may not be eligible for a refund.
- Exchanges: If you’d like to exchange an item for a different size or color, you can return the item and place a new order on our website.
For any questions or assistance, feel free to reach out to our customer support team at support@gotsolekick.com. We’re here to help!
Thank you for shopping with Gotsolekick!