1. What types of shoes do you sell?
We offer a wide selection of sneakers for both men and women, including casual, running, and performance-oriented designs. Our shoes combine comfort, style, and durability, ensuring that you can find the perfect pair for any occasion.
2. How do I know my shoe size?
We recommend referring to our Size Guide on the product page, which provides detailed measurements and size conversion charts. If you’re between sizes, we suggest going up for a looser fit or down for a snugger one. For the best fit, check customer reviews for insights on how the shoes fit!
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package through our shipping partner’s website or by logging into your account and checking your order status.
4. What is your return and exchange policy?
We offer a 30-day return policy for unused and unworn shoes. If you are not satisfied with your purchase, you can initiate a return or exchange by contacting our customer service team. Please note, the shoes must be in original condition with all tags and packaging.
5. How long will it take for my order to arrive?
Orders typically ship within 1-2 business days. Shipping times vary based on your location, but you can expect delivery in 5-7 business days for standard shipping. Expedited shipping options are also available during checkout.
6. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $80. Expedited shipping options are available for an additional fee.
7. Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure fast shipping, so changes or cancellations cannot be guaranteed once an order is placed. However, please contact our customer service team immediately, and we’ll do our best to accommodate your request.
8. How do I care for my sneakers?
To keep your sneakers looking fresh, we recommend gently cleaning them with a soft brush or cloth. Use mild soap and water to remove dirt, and let them air dry. Avoid machine washing or drying to preserve the materials and shape of your shoes.
9. Do you offer international shipping?
At this time, we only ship within the United States. We are actively working on expanding our shipping options, so stay tuned for updates!
10. How can I contact customer service?
If you have any questions or need assistance, feel free to reach out to our customer service team via email at support@gotsolekick.com. Our team is available Monday through Friday, 9 AM to 5 PM EST.
11. Do you offer gift cards?
No.
12. Are your shoes suitable for running or sports activities?
Yes! Many of our sneakers are designed with performance in mind. Whether you’re training for a marathon or need a pair of shoes for casual outdoor activities, our collection includes shoes with the support, cushioning, and durability necessary for running and sports.