At Gotsolekick.com, we strive to get your order to you as quickly and efficiently as possible. Below is our shipping policy, so you know exactly what to expect when placing an order with us.
1. Order Processing Time
- Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Rates & Delivery Times
We offer several shipping options for your convenience. Rates and delivery times depend on the shipping method you choose and your delivery location.
- Standard Shipping (5-7 business days):
Cost: FREE on orders over $80
$9 for orders under $80
Please note: Business days do not include weekends or public holidays.
3. Shipping Locations
We currently only ship to United States. Unfortunately, we do not offer international shipping at this time.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track the status of your package using the link provided in the email.
5. Shipping Delays
While we strive to process and ship orders as quickly as possible, please be aware that unforeseen circumstances such as weather conditions, holidays, or carrier delays may cause shipping times to vary. If you have any concerns, feel free to contact our customer service team at support@gotsolekick.com.
6. Damaged or Missing Packages
If your order arrives damaged or if there are missing items, please contact us within 7 days of receiving your shipment. We will assist you in resolving the issue promptly.
7. Address Accuracy
Please ensure that your shipping address is correct and complete when placing an order. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
8. P.O. Boxes
Currently, we do not ship to P.O. Boxes. Please provide a physical address for delivery.
9. Shipping Confirmation
Once your order has been shipped, you will receive an email confirmation with tracking details. If you do not receive an email within 2 business days of placing your order, please reach out to our customer support team for assistance.
10. Contact Us
For any questions regarding shipping or to make changes to your order, please contact our customer service team at support@gotsolekick.com.
Thank you for shopping with Gotsolekick.com! We appreciate your business and are here to ensure a smooth shopping experience from start to finish.