Refund policy

At Gotsolekick, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns & Refund Eligibility

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unwashed, and in the original condition with all tags and packaging intact.

  • Items that are damaged due to wear, improper use, or alteration are not eligible for a refund.

2. Non-Refundable Items

  • Gift cards

  • Items marked as Final Sale

  • Products damaged after delivery due to customer negligence

3. How to Request a Refund
To initiate a return:

  1. Contact us at support@gotsolekick.com with your order number and reason for return.

  2. We will provide a Return Authorization (RA) number and instructions for shipping your item back.

  3. Ship the item back using a trackable shipping method. You are responsible for the return shipping cost unless the item is defective or we made an error.

4. Refund Processing

  • Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at support@gotsolekick.com with photos of the item and packaging. We will provide a full refund or replacement at no additional cost.

7. Contact Us
If you have any questions about our Refund Policy, please contact us:

We appreciate your business and are committed to providing quality tactical gear and excellent customer service.

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